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Customer Support FAQs

What are the minimum order quantities for private labeling?

We typically require a 20,000-piece minimum order for private labeling, but exceptions are possible. The best thing to do is contact our sales team for specifics.

Could you send me a distributor price list, and how can we open an account with you?

Please contact our sales team for pricing details and account setup assistance.

Do you have a distributor in our location?

Please contact our sales team for more information.

What types of customization do you offer?

We offer a wide range of customization options, including size, shape, color, logo, packaging, and more. Please contact our sales team to discuss your specific requirements.

How can I find out what certifications apply to each product (e.g., CE)?

Please contact our sales team for more information.

Can I request free samples?

Please contact our sales team for more information.

Can you help me manufacture a product that is not currently in your catalog?

Yes, please contact our sales team for more information.

I received a damaged product, how can I return it and request a replacement?

Please reach out to our customer service team for assistance.

Can you confirm that your materials are BPA-free and that the product is child-safe and compliant?

Please reach out to our customer service team for assistance.

Can you explain your product SKU numbering system?

As product skus may change over time, any questions related to our numbering system should be directed to our customer service team.

Do all of your products have expiration dates, and where can I find them?

Not all products require expiration dates. Only medicated products, such as patches, include an expiration date, while other products may have a best-before date clearly indicated on the product packaging.

Can you assist with the necessary import and export documentation?

Yes, please contact our sales team for more information.

Can I purchase product samples?

Yes, please contact our sales team for more information.

Do you sell directly to consumers?

Yes, Rapid Aid products are available for purchase through various online marketplaces, retail partners, and distributors, depending on your country. Many of our products are also sold on Amazon. If a product is available on Amazon, a direct link will be provided on the respective product page. For specific questions, it’s best to contact our sales team.

Can we set up a discounted or bulk pricing plan for our hospital?

Please contact our sales team for more information.

Where can I find product instructions?

Instructions for use are provided on the retail packaging of your product. Additional usage information and answers to frequently asked questions can also be found on each product page of our website.

Are any of your warehouses or manufacturing facilities open to the public?

For safety, security, and regulatory compliance reasons, our warehouses and manufacturing facilities are not open to the public. However, Rapid Aid products are widely available through authorized distributors and popular online marketplaces, depending on your location.

Can you advise how long your products last once activated?

Activation time varies by product. Please refer to the specific product page on the website for detailed information.

How long should your gel packs be microwaved or frozen?

Microwave and freezing times vary by product. Please refer to the instructions for use on the product page of the website.

Which suppliers are located in the Greater Toronto Area (GTA) and the United States?

Please contact our sales team for more information.