{"id":26041,"date":"2025-08-11T05:19:33","date_gmt":"2025-08-11T05:19:33","guid":{"rendered":"https:\/\/rapidaid.com\/questions-dassistance\/"},"modified":"2026-06-02T17:39:16","modified_gmt":"2026-06-02T17:39:16","slug":"questions-dassistance","status":"publish","type":"page","link":"https:\/\/rapidaid.com\/fr\/questions-dassistance\/","title":{"rendered":"Questions d\u2019assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26041\" class=\"elementor elementor-26041 elementor-23272\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc5ba1d elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"bc5ba1d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a6ec1d5\" data-id=\"a6ec1d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2002b07 elementor-widget elementor-widget-heading\" data-id=\"2002b07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Foire aux questions sur le service client<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a3e707f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3e707f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c4db49c left-sidebar\" data-id=\"c4db49c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4909b2 elementor-widget elementor-widget-template\" data-id=\"c4909b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"26441\" class=\"elementor elementor-26441 elementor-20069\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-58e8755f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58e8755f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7a61eabc\" data-id=\"7a61eabc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-797557f4 search pa-display-conditions-yes elementor-widget elementor-widget-search\" data-id=\"797557f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;pa_display_conditions_switcher&quot;:&quot;yes&quot;,&quot;submit_trigger&quot;:&quot;click_submit&quot;,&quot;pagination_type_options&quot;:&quot;none&quot;}\" data-widget_type=\"search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<search class=\"e-search hidden\" role=\"search\">\n\t\t\t<form class=\"e-search-form\" action=\"https:\/\/rapidaid.com\/fr\/\" method=\"get\">\n\n\t\t\t\t\n\t\t\t\t<label class=\"e-search-label\" for=\"search-797557f4\">\n\t\t\t\t\t<span class=\"elementor-screen-only\">\n\t\t\t\t\t\tRechercher\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\n\t\t\t\t<div class=\"e-search-input-wrapper\">\n\t\t\t\t\t<input id=\"search-797557f4\" placeholder=\"Rechercher...\" class=\"e-search-input\" type=\"search\" name=\"s\" value=\"\" autocomplete=\"off\" role=\"combobox\" aria-autocomplete=\"list\" aria-expanded=\"false\" aria-controls=\"results-797557f4\" aria-haspopup=\"listbox\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<output id=\"results-797557f4\" class=\"e-search-results-container hide-loader\" aria-live=\"polite\" aria-atomic=\"true\" aria-label=\"R\u00e9sultats de la recherche\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"e-search-results\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/output>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<button class=\"e-search-submit  \" type=\"submit\" aria-label=\"Rechercher\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path d=\"M7.64691 15.2881C9.34516 15.2882 10.9948 14.7215 12.3346 13.6778L17.3892 18.7332C17.7668 19.0979 18.3685 19.0874 18.7332 18.7098C19.0889 18.3414 19.0889 17.7573 18.7332 17.389L13.6786 12.3336C16.2681 8.99976 15.6651 4.19765 12.3317 1.60779C8.99836 -0.982075 4.19702 -0.378985 1.60754 2.95487C-0.981926 6.28872 -0.378928 11.0908 2.95442 13.6807C4.2964 14.7234 5.94755 15.289 7.64691 15.2881ZM3.58558 3.5832C5.82861 1.33978 9.46529 1.33974 11.7084 3.58312C13.9514 5.82649 13.9515 9.46372 11.7085 11.7071C9.46542 13.9506 5.82874 13.9506 3.58566 11.7072C3.58562 11.7072 3.58562 11.7072 3.58558 11.7071C1.34254 9.48011 1.32933 5.85614 3.55602 3.61276C3.56586 3.60288 3.5757 3.59304 3.58558 3.5832Z\" fill=\"#5A5A5A\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t<input type=\"hidden\" name=\"e_search_props\" value=\"797557f4-26441\">\n\t\t\t<\/form>\n\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22261ea6 blog-tabs elementor-widget elementor-widget-toggle\" data-id=\"22261ea6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5721\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5721\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Conseils et actualit\u00e9s<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5721\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5721\"><p><a href=\"https:\/\/rapidaid.com\/fr\/blogue\/\">Blogs<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5722\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5722\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Documentation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5722\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5722\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5723\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5723\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Fiches de donn\u00e9es de s\u00e9curit\u00e9<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5723\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5723\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5724\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5724\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Vid\u00e9os<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5724\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5724\"><p><a href=\"https:\/\/rapidaid.com\/fr\/toutes-les-videos\/\">Toutes les vid\u00e9os<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5725\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5725\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Centre de connaissances<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5725\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5725\"><p><a href=\"https:\/\/rapidaid.com\/fr\/faqs\/\">FAQ sur les produits<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5726\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5726\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Assistance<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5726\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5726\"><p><a href=\"https:\/\/rapidaid.com\/fr\/ressources\/ressourcement-du-service-client\/\">Contacts d&rsquo;assistance<\/a><\/p>\n<p><a href=\"https:\/\/rapidaid.com\/fr\/questions-dassistance\/\">FAQ sur le service client<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Conseils et actualit\\u00e9s\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><a href=\\\"https:\\\/\\\/rapidaid.com\\\/fr\\\/blogue\\\/\\\">Blogs<\\\/a><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Documentation\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\"}},{\"@type\":\"Question\",\"name\":\"Fiches de donn\\u00e9es de s\\u00e9curit\\u00e9\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\"}},{\"@type\":\"Question\",\"name\":\"Vid\\u00e9os\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><a href=\\\"https:\\\/\\\/rapidaid.com\\\/fr\\\/toutes-les-videos\\\/\\\">Toutes les vid\\u00e9os<\\\/a><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Centre de connaissances\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><a href=\\\"https:\\\/\\\/rapidaid.com\\\/fr\\\/faqs\\\/\\\">FAQ sur les produits<\\\/a><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Assistance\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><a href=\\\"https:\\\/\\\/rapidaid.com\\\/fr\\\/ressources\\\/ressourcement-du-service-client\\\/\\\">Contacts d&rsquo;assistance<\\\/a><\\\/p>\\n<p><a href=\\\"https:\\\/\\\/rapidaid.com\\\/fr\\\/questions-dassistance\\\/\\\">FAQ sur le service client<\\\/a><\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ca0cb38\" data-id=\"ca0cb38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-260ea79 dcfaqs elementor-widget elementor-widget-dvfaq-topic\" data-id=\"260ea79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"dvfaq-topic.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"dvfaq-wrapper-3366634352\" class=\"dvfaq-custom\">\n            \n<div class=\"dvfaq-cat-container\">\n    \n<div class=\"dvfaq-accordion-wrapper\">    \n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Quelles sont les quantit\u00e9s minimales de commande pour l\u2019\u00e9tiquetage priv\u00e9 ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Nous exigeons g\u00e9n\u00e9ralement une commande minimale de 20 000 pi\u00e8ces pour l\u2019\u00e9tiquetage priv\u00e9, mais des exceptions sont possibles. La meilleure chose \u00e0 faire est de contacter notre \u00e9quipe de vente pour plus de d\u00e9tails. <\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Pourriez-vous m\u2019envoyer une liste de prix de distributeur, et comment pouvons-nous ouvrir un compte chez vous&nbsp;?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Veuillez contacter notre \u00e9quipe commerciale pour obtenir des d\u00e9tails sur les prix et de l\u2019aide pour la configuration du compte.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Avez-vous un distributeur dans nos locaux ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Veuillez contacter notre \u00e9quipe commerciale pour plus d\u2019informations.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Quels types de personnalisation proposez-vous ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Nous proposons un large \u00e9ventail d\u2019options de personnalisation, y compris la taille, la forme, la couleur, le logo, l\u2019emballage, etc. Veuillez contacter notre \u00e9quipe de vente pour discuter de vos besoins sp\u00e9cifiques. <\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Comment puis-je savoir quelles certifications s\u2019appliquent \u00e0 chaque produit (par exemple, CE) ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Veuillez contacter notre \u00e9quipe commerciale pour plus d\u2019informations.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Puis-je demander des \u00e9chantillons gratuits ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Veuillez contacter notre \u00e9quipe commerciale pour plus d\u2019informations.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Pouvez-vous m\u2019aider \u00e0 fabriquer un produit qui n\u2019est pas actuellement dans votre catalogue ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Oui, veuillez contacter notre \u00e9quipe commerciale pour plus d\u2019informations.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">J\u2019ai re\u00e7u un produit endommag\u00e9, comment puis-je le retourner et demander un remplacement ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Veuillez contacter notre service client\u00e8le pour obtenir de l\u2019aide.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Pouvez-vous confirmer que vos mat\u00e9riaux sont sans BPA et que le produit est sans danger pour les enfants et conforme ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Veuillez contacter notre service client\u00e8le pour obtenir de l\u2019aide.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Pouvez-vous expliquer le syst\u00e8me de num\u00e9rotation des SKU de vos produits ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>\u00c9tant donn\u00e9 que les r\u00e9f\u00e9rences des produits peuvent changer au fil du temps, toute question relative \u00e0 notre syst\u00e8me de num\u00e9rotation doit \u00eatre adress\u00e9e \u00e0 notre <a href=\"https:\/\/rapidaid.com\/?page_id=23838\">service client\u00e8le<\/a>.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Tous vos produits ont-ils des dates d\u2019expiration, et o\u00f9 puis-je les trouver ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Tous les produits n\u2019ont pas besoin de dates d\u2019expiration. Seuls les produits m\u00e9dicamenteux, tels que les timbres, ont une date de p\u00e9remption, tandis que d\u2019autres produits peuvent avoir une date de p\u00e9remption clairement indiqu\u00e9e sur l\u2019emballage du produit. <\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Pouvez-vous nous aider \u00e0 obtenir les documents d\u2019importation et d\u2019exportation n\u00e9cessaires ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Oui, veuillez contacter notre \u00e9quipe commerciale pour plus d\u2019informations.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Puis-je acheter des \u00e9chantillons de produits ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Oui, veuillez contacter notre \u00e9quipe commerciale pour plus d\u2019informations.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Vendez-vous directement aux consommateurs ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Oui, les produits Rapid Aid sont disponibles \u00e0 l\u2019achat sur diverses places de march\u00e9 en ligne, partenaires de vente au d\u00e9tail et distributeurs, en fonction de votre pays. Beaucoup de nos produits sont \u00e9galement vendus sur Amazon. Si un produit est disponible sur Amazon, un lien direct sera fourni sur la page du produit concern\u00e9. Pour des questions sp\u00e9cifiques, il est pr\u00e9f\u00e9rable de contacter notre \u00e9quipe commerciale.   <\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Pouvons-nous mettre en place un plan de tarification \u00e0 prix r\u00e9duit ou en gros pour notre h\u00f4pital ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Veuillez contacter notre \u00e9quipe commerciale pour plus d\u2019informations.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">O\u00f9 puis-je trouver les instructions du produit ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Le mode d\u2019emploi figure sur l\u2019emballage de votre produit. Des informations suppl\u00e9mentaires sur l\u2019utilisation et des r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es se trouvent \u00e9galement sur chaque page produit de notre site Web. <\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Certains de vos entrep\u00f4ts ou installations de fabrication sont-ils ouverts au public ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Pour des raisons de s\u00e9curit\u00e9, de s\u00fbret\u00e9 et de conformit\u00e9 r\u00e9glementaire, nos entrep\u00f4ts et nos installations de fabrication ne sont pas ouverts au public. Cependant, les produits Rapid Aid sont largement disponibles aupr\u00e8s des distributeurs agr\u00e9\u00e9s et des march\u00e9s en ligne populaires, en fonction de votre emplacement. <\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Pouvez-vous nous dire quelle est la dur\u00e9e de vie de vos produits une fois activ\u00e9s ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Le temps d\u2019activation varie selon le produit. Veuillez vous r\u00e9f\u00e9rer \u00e0 la page du produit sp\u00e9cifique sur le site Web pour des informations d\u00e9taill\u00e9es. <\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Combien de temps vos packs de gel doivent-ils \u00eatre cuits au micro-ondes ou congel\u00e9s ?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Les temps de micro-ondes et de cong\u00e9lation varient selon le produit. Veuillez vous r\u00e9f\u00e9rer au mode d\u2019emploi sur la page produit du site Web. <\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n        <div class=\"dvfaq-accordion-container dvfaq-live-search-results\">\n        <div class=\"dvfaq-accordion-header dvfaq-inactive-header\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Question\">Quels sont les fournisseurs situ\u00e9s dans la r\u00e9gion du Grand Toronto (RGT) et aux \u00c9tats-Unis&nbsp;?<\/div>\n        <div class=\"dvfaq-accordion-content \" itemscope=\"\" itemtype=\"http:\/\/schema.org\/Answer\">\n                                    <p>Veuillez contacter notre \u00e9quipe commerciale pour plus d\u2019informations.<\/p>\n            <div class=\"dvfaq-after-content\">\n                        <\/div>\n            <div class=\"dvfaq-clear\"><\/div>  \n              \n        <\/div>\n    <\/div>\n   \n<\/div>\n<\/div>\n<\/div>\n<script>\n    jQuery(document).ready(function(){    \n        jQuery(\"#dvfaq-wrapper-3366634352\").dvfaqJquery();\n            }); \n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Foire aux questions sur le service client What are the minimum order quantities for private labeling? We typically require a 20,000-piece minimum order for private labeling, but exceptions are possible. The best thing to do is contact our sales team for specifics. Could you send me a distributor price list, and how can we open [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","footnotes":""},"page_category":[],"class_list":["post-26041","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/pages\/26041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/comments?post=26041"}],"version-history":[{"count":2,"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/pages\/26041\/revisions"}],"predecessor-version":[{"id":31267,"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/pages\/26041\/revisions\/31267"}],"wp:attachment":[{"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/media?parent=26041"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/rapidaid.com\/fr\/wp-json\/wp\/v2\/page_category?post=26041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}